Frequently asked questions

We offer next working day delivery to UK mainland, on all standard stock orders placed before 15.00hrs. Delivery is free for orders over £50 (pre-VAT), unless otherwise stated at point of order. For other delivery options (including same-day, pre-12, pre 10.30, pre-9 and Saturday deliveries) please contact us for further information.

Embroidery orders can be expected within 7-10 working days from date of order and/or approval of logo. Orders which include heat-sealed items can be expected within 1-3 working days from date of order and/or approval of logo, providing the heatsealed logos are stocked. If the heatseal logos are not stocked, leadtimes will vary – please ask for further information.

Urgent orders? Tight deadlines? Please speak to our team to discuss your requirements.

Our carriage paid threshold is £50 (pre-VAT). For orders under £50 (pre-VAT) a carriage charge of £6.50 will be applicable. For other delivery options (including same-day, pre-12, pre-10.30, pre-9 and Saturday deliveries), please contact us for further information.

For larger customers, we offer a fit out service. Helping to make the whole branding process easier, we can provide sample garments to ensure the style is as you require, and full sizing sets to ensure your staff receive the correct fit first time.

Our offices and warehouse are open Monday-Friday 7.30am – 17.00pm. All facilities are closed on national bank holidays.

We endeavour to despatch stock items on all orders placed before 15.00pm for delivery the next working day.

Log in to Connexio, our online ordering portal, to view all your favourite products and contract pricing, and place your order online.

Phone +44 (0)115 9252261 and speak to one of our friendly sales team members who will be happy to assist with your order.

Email [email protected] or your internal account contact to send your order.

We will never go ahead and apply any new logo to a garment until we have received approval of the logo from the customer. Sample logos and logo proofs will be provided, and if necessary can be amended until you’re satisfied that it portrays the correct image for your brand.

Any personalised items/or items modified to the purchaser’s specification cannot be returned, unless there is clearly a manufacturing fault. Returns can only be entertained if we’re made aware of desire to return within 5 working days of receipt of delivery. No returns will be accepted unless prior agreement has been approved from the company. Faulty goods will be credited in full via the original payment method, including any delivery charges incurred. FOC collection will also be offered, in this circumstance only.
To return items which have been purchased from our trade counter, simply bring the items back to the store for inspection with the original receipt.

To return items which have been purchased on account, please contact our customer service team. To ensure the returned items are identifiable please print a copy of the returns form that you’re issued with by our customer service team and enclose this with the goods to be returned.
Goods returned will be subject to the following conditions:

  • Good returned that are neither faulty nor despatched incorrectly will be subject to a 20% handling charge
  • Goods exchanged for goods as the same value as the original goods will be charged at a 10% handling charge
  • Goods returned must be undamaged, unused, unworn, in the original packaging, with all original trademarks and other labelling intact and completely suitable for resale

Any returns which require collection will incur a collection fee at the current rate, in addition to any other fees incurred. Any refunds will be made via the original payment method only.