30+ years’ experience 
CONNEXIO ONLINE ORDERING SYSTEM 
RAPID IN-HOUSE EMBROIDERY SERVICE 
FREE DELIVERY OVER £75 We offer next working day delivery to UK mainland, on all standard stock orders placed before 15.00hrs. Delivery is free for orders over £75 (pre-VAT), unless otherwise stated at point of order. For other delivery options (including same-day, pre-12, pre 10.30, pre-9 and Saturday deliveries) please contact us for further information.
Embroidery orders can be expected within 7-10 working days from date of order and/or approval of logo. Orders which include heat-sealed items can be expected within 1-3 working days from date of order and/or approval of logo, providing the heatsealed logos are stocked. If the heatseal logos are not stocked, leadtimes will vary – please ask for further information.
Urgent orders? Tight deadlines? Please speak to our team to discuss your requirements.
Our carriage paid threshold is £75 (pre-VAT). For orders under £65 (pre-VAT) a carriage charge of £6.50 will be applicable. For other delivery options (including same-day, pre-12, pre-10.30, pre-9 and Saturday deliveries), please contact us for further information.
Our minimum order charge is £10 for account customers, and £100 for non-account customers. Unfortunately we will not be able to process orders below these amounts.
For larger customers, we offer a fit out service. Helping to make the whole branding process easier, we can provide sample garments to ensure the style is as you require, and full sizing sets to ensure your staff receive the correct fit first time.
Our offices and warehouse are open Monday-Friday 7.30am – 5.00pm. All facilities are closed on national bank holidays.
We endeavour to despatch stock items on all orders placed before 15.00pm for delivery the next working day.
It’s easy as 1,2 or 3!
Log in to Connexio, our online ordering portal, to view all your favourite products and contract pricing, and place your order online.
Phone +44 (0)115 9252261 and speak to one of our friendly sales team members who will be happy to assist with your order.
Email [email protected] or your internal account contact to send your order.
We will never go ahead and apply any new logo to a garment until we have received approval of the logo from the customer. Sample logos and logo proofs will be provided, and if necessary can be amended until you’re satisfied that it portrays the correct image for your brand.
We take the time to get this right.
Any personalised items/or items modified to the purchaser’s specification cannot be returned, unless there is clearly a manufacturing fault.
Returns can only be entertained if we’re made aware of desire to return within 5 working days of receipt of delivery. No returns will be accepted unless prior agreement has been approved from the company.
Getting the items back to MF is the responsibility of your company, and we unfortunately cannot cover any carriage charges incurred. FOC collection will also be offered, in some circumstances only.
To return items which have been purchased on account, please contact our customer service team. To ensure the returned items are identifiable please print a copy of the returns form that you’re issued with by our customer service team and enclose this with the goods to be returned.
Goods returned will be subject to the following conditions, at the discretion of your account contact:
- Good returned that are neither faulty nor despatched incorrectly will be subject to a 20% handling charge
- Goods exchanged for goods as the same value as the original goods will be charged at a 10% handling charge
- Goods returned must be undamaged, unused, unworn, in the original packaging, with all original trademarks and other labelling intact and completely suitable for resale
Faulty goods will be credited in full via the original payment method.
Unfortunately not.
Here at MF Safety & Workwear we have specialised in providing workwear and PPE to credit account customers across the UK for the last 30 years through the order methods stated in the FAQ above.
We unfortunately do not have the facilities for either account or non-account customers to ‘walk-in’ to our premises and order there-and-then, or to try items on.
If you wish to have a meeting with your sales representative or key account manager please contact us and we’ll arrange a date and time! We welcome visitors to our premises where we can show you the process your garments take, or we can visit you in your business – just let us know in advance!
The best way to enquire about opening an account with ourselves is to either call our customer services team on 0115 925 2261 or email [email protected]. From here, our team will ask some questions to ensure we, as a supplier, are the right fit for your needs.
If you have been approved at this stage, you would be able to order on a pro-forma basis. The second stage is opening a credit account with us, which involves filling out a form and providing credit references. This may take a few working days to complete.
Need something by a specific deadline? Please call us and explain your situation, and we will do all we can to make it happen!